Purpose Statement: This web site (www.reliablewater.com) exists to sell and distribute product(s), provide information, documentation, specifications, images, video and water treatment related products to water treatment equipment dealers and the informed general public.

Information Accuracy: Reliable Water Treatment Company posts, publishes and makes available under the Terms Of Use policy, articles, images and information which is obtained from practical hands-on experience and trusted sources in the water treatment equipment community including manufacturers, water treatment experts and organizations which is believed to be accurate. In the event that a link, post, article, image, video or statement is in error or becomes outdated, Reliable Water Treatment Company will not be held responsible for damages or expenses incurred or implied by the user based on this information. Information, instructional or otherwise, is provide for example purposes only.

Pricing Policy: Reliable Water Treatment Company provides manufacturer direct pricing based on our large volume discounts and strives to maintain the lowest cost to our customers as possible. In the event of a price increase or decrease no previous prices will be honored. The posted price for equipment or product for that particular date and time is the only price honored. Locally saved digital prices or browser cashe's will not be honored. Outdated hard copies will not be honored. You must be able to access the website document from a live internet connection. The only exceptions to this policy are written quotes from us which include expiration dates. This policy also protects the user from over-paying in the event of a price decrease.

Product/Price Quotes: In the event of a price quote request, a FAXed hard copy or digital document will be issued which is generally valid for 30 days from the date requested, unless otherwise published on the price quote. No over-the-phone or verbal quotes will be issued. This is for your protection as well as ours. Once the expiration of the quote is reached, only the prices and features published on the web site will apply.

Liability: Reliable Water Treatment Company cannot be held responsible for injuries or damages to property, persons or equipment as a result of improper installation, defects in materials or product, delivery issues such as product damage or tardiness, or other events that are out of the control of this company. Reliable Water Treatment Company will not be held liable for injuries that occur during installation, receiving, storage, trasporting or use of product(s) that are purchased from us. Reliable Water Treatment Company agrees to work with the purchaser and manufacturer in the event of a warranty issue pertaining to equipment sold by us. We cannot honor manufacturer's warranties for equipment that was not originally purchased from us. We will make every reasonable effort to ensure that our customers are not without treated water for any significant period of time. Reliable Water Treatment Company will not be held responsible for costs incurred during diagnosis or repairs of system problems under any circumstance. Reliable Water Treatment Company will not be held responsible for mis-diagnosis of your water problems and treatment methods unless we perform the water testing. Our products will perform as advertised so long as the water problem(s) they are designed to treat is properly identified. Reliable Water Treatment Company will be held responsible for proper and accurate distribution of purchased products and merchandise ordered on this web site.

UPS Ground, FedEx, R&L Carriers and US Postal Service: Reliable Water Treatment Company will not be held responsible for failure of UPS or FedEx to provide tracking number information. This is a free service provided by UPS and FedEx. Every reasonable effort will be made to forward this information to the customer but occasionally the tracking information does not arrive to us for whatever reasons. This does not mean that your order did not ship, it simply means that the company does not posess your tracking number information.

Products that Reliable Water Treatment Company maintains an inventory for (small items) my ship to you via US Postal Service. In the event of an order that contains both factory direct items and smaller stocked items, your order may ship via both US Postal Service and one of the shipping services mentioned herein. In that event, both US Postal Service Priority Mail Delivery Confirmation tracking numbers and UPS or FedEx tracking numbers may be sent to you. Reliable Water Treatment Company strives to provide same-day shipping of our products.

Large orders such as multiple water treatment systems, large filters or softeners and commercial equipment may ship via R&L Carriers and their subsidiaries. In this event it is important that you provide Reliable Water Treatment Company with your delivery telephone number. These larger carriers require telephone contact before delivery.

Applicable Laws: This website is controlled and operated by Reliable Water Treatment Company from within the County of Kent, State of Michigan, United States of America. Reliable Water Treatment Company makes no representation that materials in the website are appropriate or available for use in other locations and other countries. Those who choose to access this web site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement is defined to include the agreement related to Privacy Policy and the agreement to purchase products available through this web site pursuant to the Satisfaction and Returns Policy shall be governed by, constured and enforced in accordance with the laws of the State of Michigan, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Reliable Water Treatment Company bring to enforce this agreement or, in connection with any matters related to this web site shall be brought only in either the state or federal courts located in County of Kent, State of Michigan, United States of America, and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void, or for any reson unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing, signed by an officer of Reliable Water Treatment Company.

Agreement: Use of this web site for information, purchase or any other function requires acceptance and agreement to these terms of use.